The NMEC has organized a training session on the development of communication skills with the public, a course that addresses the museum’s staff, especially those who are in direct contact with the public, namely the Department of Public Relations, the NMEC’s team of archaeologists, administrators, security guards, and the reservation and ticket agents.
The training session -which is scheduled to be held periodically in the upcoming period-included a lecture delivered by Dr. Mary Misak Kiplian, Assistant Professor at the Department of Tourist Guidance, Faculty of Tourism and Hotels, Helwan University.
The session came within the Ministry of Tourism and Antiquities’ strategic plan to improve the competencies among the employees in the tourism and antiquities sector, as well as to improve the quality of services provided.
Maha Swailem, the NMEC’s Training Department’s supervisor, illustrated that the course’s curriculum includes the methods of successfully managing national and international visitors, identifying the proper behaviors of managing the museum’s visitors, as well as effectively responding to, and improving the quality of managing unexpected, critical events
